Eugenie gladly accepts returns of full-priced merchandise for refund, exchange, or store credit within 14 days* of in-store purchase or date of mail delivery. The customer is responsible for any return shipping fees. Shipping fees are non-refundable and will not be included in store credit.
Items must be unworn, unwashed, undamaged, with original tags attached.
*Purchases made between 12/1/23 and 12/31/23 are eligible for return through 1/14/23.
Sale merchandise, beauty, swimwear, lingerie, hair accessories, and any other item marked as final sale cannot be returned or exchanged. Jewelry must be returned in original packaging. All returns must be authorized by Eugenie.
Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. A store credit will be issued with a gift receipt.
Please notify us of any returns that will be made via shipping at firstname.lastname@example.org. Lost return shipments are the responsibility of the sender.
Shipping address for returns:
1400 Van Dyke Street
Detroit, MI 48214
Please contact us at email@example.com with any other questions.